What are Cookies

Cookies are small text files placed on your computer by websites you visit.

They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site. Some of the cookies we use are essential in order for parts of the website to operate.

The cookies are used on every page in order to determine logged-in/logged-out status and who the user is so we can show them appropriate content. We also use a cookie to remember whether you have accepted the cookie policy.

For further information on cookies visit http://www.allaboutcookies.org or http://www.aboutcookies.org

How we use cookies

We use cookies on the website for our own internal purposes, to track how users navigate through the website. This helps us to evaluate and improve the Friends in Need website.

We use information derived from cookies in order to:

  • compile statistics on how our website is being used, which can help us to improve our website and online services.
  • facilitate users’ ability to navigate through the website.
  • ascertain whether the website is operating effectively.
  • personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.

Site Cookies

We make use of session cookies (which are automatically deleted every time you close your browser).

Site Visitor Profiling

We use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and the data is not shared with anybody else. We use the information to learn about how visitors use our website, and can adapt and improve the user experience based on such analysis.

  • viewed_cookie_policy is for the cookie policy warning and is required.
  • utma Keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
  • utmb Records moment in time when a visitor enters a site and expires at the end of the session.
  • utmc Records moment in time when a visitor leaves a site and expires after 30 minutes.
  • utmz Keeps track of where the visitor came from, what search engine was used, what link was clicked on and what keyword was used.
  • qca Quantcast is used by us and by our customer management system to track statistics.

Managing Cookies

In your web browser you can control which types of cookies you allow. You can turn cookies on or off using your browser’s settings. You can also delete cookies and clear your browser’s cache (history). Please see your browser’s help resources for more information.

If you would like to find out more about depression, the symptoms and types of treatment please visit Mind’s website.

Friends in Need is not a crisis service If you have already taken an overdose or cut yourself badly, dial 999 or immediately go to your local A&E.